Empower (verb): Give someone the authority or power to do something. Or better yet: Make someone stronger and more confident, especially in controlling their life (or in this case, their job).
Empowered employees have a sense of ownership in their organization, their team and their individual jobs. Micromanagement and unnecessarily tight procedural controls can limit an employee’s ability to create solutions that boost customer service. And in the worst-case scenario, it could even stifle the urge to help.
Learn what people need to feel empowered toward providing the ultimate customer experience.
Join a PIA members-only webinar to learn why empowered employees:
- Improve productivity
- Reduce costs & turnover
- Provide better customer service